REFUND POLICY

At RM Signature, customer satisfaction is our top priority. We want you to be completely happy with your purchase.

Return Period

We offer a 7-day return policy from the date of delivery. If you are not satisfied with your purchase, you can return it within this period for a full refund or exchange.

Conditions for Return

To be eligible for a return, items must be:

• Unworn and unwashed
• In original condition with tags attached
• In original packaging
• Accompanied by the original receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned:

• Items that have been worn, washed, or altered
• Items without original tags
• Underwear and intimate apparel (for hygiene reasons)
• Sale or discounted items (unless defective)
• Items marked as “Final Sale”

How to Initiate a Return

1. Contact our customer support via WhatsApp or email
2. Provide your order number and reason for return
3. Our team will guide you through the return process
4. Ship the item back to our address (return shipping may apply)

Refund Process

Once we receive and inspect your return:

• We will notify you of the approval or rejection of your refund
• If approved, refunds are processed within 5-7 business days
• The refund will be credited to your original payment method
• For COD orders, refunds will be made via bank transfer

Exchanges

If you need a different size or color, we are happy to exchange your item. Exchanges are subject to availability. If the requested item is not available, we will process a refund instead.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately with photos of the item. We will arrange for a free return and full refund or replacement.

Contact Us

For any questions about our refund policy, please contact us:

• Email: rmsignature.shop@gmail.com
• WhatsApp: +92 300 1234567